The market is changing rapidly, but how to meet the needs of customers to meet their own needs? How do you satisfy customers’ need to connect with their favorite brands? It is still the main theme of the enterprise to solve the needs of customers and help customers develop. As the saying goes, all changes remain true, driven by the main theme, Grand Rubber came into being to provide customers with full life cycle services.

Full life cycle service is an important guarantee to improve corporate reputation, product quality and customer satisfaction rate. Customers may encounter various problems during production, transportation, installation or use of products. In the process of after-sales service, we can not only solve the worries for customers, but also conduct extensive communication and exchange with customers through after-sales service to ensure the existing market and progress to expand the market. During the service process, we have a more direct experience of customer needs and product defects, which has a positive effect on the company’s product quality, product update, and product research and development, and lays a good foundation for better cooperation and development in the future.

In the conveyor belt industry, after-sales service has become a new battlefield for competition among enterprises. Due to the particularity of the industry, the production method of single-piece and small-batch products makes the problems appear complicated and diverse, and it is difficult to achieve standardized management. Therefore, most of the services in this industry are “emergency” services, that is, the main feature of service work is to take emergency measures according to the immediate service needs of customers and passively provide immediate services to customers.